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Posted 17th June 2023

Patient Participant Group: Bearsted Medical Practice

In response to the information below Dr Mortimer has produced a video explaining why changes are being made Click Here to View  
Please see PDF document describing how the new Triage System will work, follow the link here: 
Icon Online triage description document.pdf 
Posted 20th June 2023
Date: 20 June 2023 at 17:43:56 BST
To: undisclosed-recipients:;
Subject: Bearsted Medical Practice new Triage Service
Dear Member 
The New Triage Service
As many of you will be aware, the surgery has decided to set up a new triage service and it starts next week, Monday 26th June.  
There is an attachment to this email which provides a step-by-step guide to completing the online medical assistance form. Even if you decide not to use it as this time, we think it will be helpful for you to see what the form looks like. If you continue to use the telephone to ask for an appointment, the Receptionists will be using this form to record your request and when it is completed, they will pass it to the doctor on your behalf.
The surgery will send out a link by text to all patients that have given the surgery their mobile telephone number. This link can be used to access the new online triage system. They will send this link out from the 19th June before the new Triage begins on 26th June. The Medical Practice has put together a description of how the new triage system works and you can read it on the website by clicking the link below.
If you do not receive a text you can go to the surgery website to find the link, once the system becomes live.
If you do not have a mobile phone, you can still telephone the surgery as usual to make an appointment. It is hoped that if most patients use the Online triage service it will free up the telephone so that patients needing to use the phone will get a quicker response.
The surgery has worked hard to set up this new triage system which is already in use in other parts of the country. Patients and surgery staff will need some time to get used to the new system and the practice asks for your patience in the next few weeks while everyone learns the ropes.
Jeannette Ward
Patient Participation Group
Bearsted Medical Practice

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